These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
October 2023
Mary complained that branch staff had discriminated against her by asking why she was not wearing a …
Mickey met someone on WhatsApp who introduced him to the idea of buying gold online. Mickey and his …
September 2023
In 2022, Santiago signed up for an online trading service. The subscription fee was $7,000, which Sa…
Nina received a call from someone claiming to be from her bank who said the bank had detected fraudu…
In January 2023, Joyce received an SMS text purportedly from the bank saying it had detected an unus…
Cameron received a text apparently from Waka Kotahi NZ Transport Agency telling him his car registra…
Sawyer came to New Zealand in 2019 on a student visa. He began working in the finance sector and the…
August 2023
In May 2021, Basil asked the bank for a loan to build a house on a section he owned. The bank assess…
Gwyneth held a joint account with her husband. Over four years, starting in 2014, her husband made t…