These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
November 2023
On 24 February 2022, at the start of the conflict between Russia and Ukraine, the US identified Russ…
Lucien’s bank account became overdrawn by $1,000 in 2023. Lucien lived in Australia but had not upda…
October 2023
Rick spent several months a year in the United States and the rest of his time in New Zealand. He ha…
In early 2021, Vince wanted to buy another investment property and said a bank staff member suggeste…
Mary complained that branch staff had discriminated against her by asking why she was not wearing a …
Mickey met someone on WhatsApp who introduced him to the idea of buying gold online. Mickey and his …
September 2023
In 2022, Santiago signed up for an online trading service. The subscription fee was $7,000, which Sa…
Nina received a call from someone claiming to be from her bank who said the bank had detected fraudu…
In January 2023, Joyce received an SMS text purportedly from the bank saying it had detected an unus…