These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
July 2022
In 2016 and 2018, Zhen took out insurance policies, including private health insurance, through the …
In 2006, Frank and his partner approached their bank about a small business loan. The bank approved …
Briar had a loan from the bank to build a house. Briar would forward the builder’s invoices to the b…
Eddie complained about the bank's decision to close his accounts after a phone call he made to the b…
In 2020, Fred went to a branch of his bank seeking information about how to make international money…
In April 2021, Malia used internet banking to make three international money transfers totalling abo…
June 2022
Michael and Melissa leased a farm but wanted to buy their own farm. In 2020 the couple approached th…
In March 2021, Ruby was the victim of an invoice scam. An email purportedly from her builder directe…
Leonardo's daughter did some private work for one of her clients. The client transferred $10,000 int…