These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
June 2023
In 2016, Zachariah authorised payments totalling more than $1.3 million in the belief he was buying …
Doug checked his bank accounts one day in August 2022 and discovered $60,000 missing from his saving…
May 2023
In 2022, the Taylors sought a loan to make improvements to their rental property. The bank said the …
In September 2021, Rosemarie asked the bank for a loan to consolidate her various debts into a singl…
Eric had a trust that put large sums of money on various term deposits at the bank, with the interes…
April 2023
In May 2020, police contacted Edgar's bank seeking copies of his transaction statements to help them…
In 2020, Peter went to a bank branch to transfer $2,000 to his son as a birthday gift. Peter said he…
Between November 2020 and September 2021, an online dating site charged more than $10,000 to Orval's…
March 2023
In early 2022, Bailey complained that the bank was acting unreasonably and unfairly by demanding she…