These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
September 2022
A scammer intercepted emails between Christiana and her bank while she was in the middle of arrangin…
August 2022
Theo took out insurance policies with the bank in 2001. Each year, on the anniversary of doing this,…
Leila and her husband Ali opened bank accounts after moving to New Zealand from Iran in 2014. Some …
In 2020, a fraudster gained access to Scott's computer or mobile phone, or possibly both, in an atte…
In 2021, Raymond joined a WeChat group to exchange advice with experienced investors. One investor s…
July 2022
In 2016 and 2018, Zhen took out insurance policies, including private health insurance, through the …
In 2006, Frank and his partner approached their bank about a small business loan. The bank approved …
Briar had a loan from the bank to build a house. Briar would forward the builder’s invoices to the b…
Eddie complained about the bank's decision to close his accounts after a phone call he made to the b…