These summarise real-life cases we’ve investigated. You’ll find stories similar to your own situation. Read them to help sort out your own problem, or to get an idea of how we might handle your complaint.
April 2024
In May 2023, Nolan, a cryptocurrency trader, opened an account with a bank, and deposits totalling $…
Idris had a home loan that was nearing the end of its fixed interest period, so he emailed the bank …
Stacy complained that the bank had acted unreasonably and unfairly by closing her accounts. She also…
In August 2019, Maeve fell behind with her home loan repayments, but with help from the bank she was…
March 2024
In early 2018, Joy and Blaine asked the bank for a loan to buy a house with monolithic cladding. The…
In October 2022, Audrey received a text from what she thought was her bank telling her it had frozen…
Natalia’s brother had a gambling problem. In 2017, the pair asked the bank to set up an account that…
James received an automated phone message purportedly from his bank. He followed prompts to be conne…
In September 2022, Rahul booked international flights on his company credit card for 7,000 euros. He…