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Useful links

Consumer advocacy and service providers

Age Concern

Citizens Advice Bureau

Community Law Centres

Consumer New Zealand

New Zealand Federation of Family Budgeting Services



Government agencies

Commerce Commission

Commission for Financial Literacy and Retirement Income

Financial Markets Authority

Human Rights Commission


Legal Services

Ministry of Consumer Affairs

Parliamentary Ombudsmen

Privacy Commissioner

Reserve Bank of New Zealand


Industry organisations

Financial Services Council

Financial Services Federation

New Zealand Bankers Association


Other dispute resolution services

Complaint Line

Disputes Tribunal

Financial Dispute Resolution

Financial Ombudsman Service - Australia

Financial Ombudsman Service - United Kingdom

Financial Service Providers Register

Financial Services Complaints Ltd

Insurance and Savings Ombudsman

Parliamentary Ombudsmen


Research centres

Financial Education and Research Centre​