Independent review 2019: report published

As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008 (the Act), the Banking Ombudsman Scheme (BOS) is required to commission an independent review and provide a report to the Minister of Commerce and Consumer Affairs.  Our participation agreement also requires such a review.

Deborah Hart has completed her independent review of the Banking Ombudsman Scheme. 

A copy of the report can be viewed here, along with the BOS preliminary response to the recommendations.