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Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 41228

2014 - 2015

Payment systems - Foreign exchange

Case - 42032

2014 - 2015

Payment systems - Telegraphic transfer

Case - 40350

2014 - 2015

Lending - Property lending

Case - 41454

2014 - 2015

Lending - Property lending

Case - 43387

2014 - 2015

Lending - Property lending

Case - 40680

2014 - 2015

Lending - Non-property lending

Case - 40175

2014 - 2015

Investment - Managed fund

Case - 40590

2014 - 2015

Bank accounts - Transactional account

Case - 42496

2014 - 2015

Cards - Credit card

Case - 41293

2014 - 2015

Investment - Term deposit

Case - 40558

2014 - 2015

Lending - Property lending

Case - 41199

2014 - 2015

Lending - Non-property lending

Case - 41475

2014 - 2015

Insurance - Life insurance

Case - 38442

2013 - 2014

Cards - Credit card

Case - 39644

2013 - 2014

Cards - Credit card

Case - 41385

2013 - 2014

Bank accounts - Transactional account

Case - 40628

2013 - 2014

Bank accounts - Savings account

Case - 39356

2013 - 2014

Lending - Property lending

Case - 38405

2013 - 2014

Lending - Property lending

Case - 36096

2013 - 2014

Lending - Property lending