better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 43716

2014 - 2015

Insurance - Income protection insurance

Case - 43053

2014 - 2015

Lending - Overdraft

Case - 42773

2014 - 2015

Cards - Credit card

Case - 41561

2014 - 2015

Lending - Property lending

Case - 43626

2014 - 2015

Lending - Non-property lending

Case - 43752

2014 - 2015

Insurance - Health insurance

Case - 44477

2014 - 2015

Investment - Term deposit

Case - 42347

2014 - 2015

Lending - Property lending

Case - 43815

2014 - 2015

Bank accounts - Transactional account

Case - 43914

2014 - 2015

Cards - Travel card

Case - 43452

2014 - 2015

Insurance - Life insurance

Case - 40063

2014 - 2015

Bank accounts - Transactional account

Case - 43606

2014 - 2015

Investment - Term deposit

Case - 37854

2014 - 2015

Bank accounts - Transactional account

Case - 44137

2014 - 2015

Investment - Kiwisaver

Case - 43709

2014 - 2015

Bank accounts - Transactional account

Case - 41459

2014 - 2015

Lending - Property lending

Case - 43638

2014 - 2015

Lending - Property lending

Case - 43255

2014 - 2015

Insurance - Life insurance

Case - 41247

2014 - 2015

Insurance - Life insurance