better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 47027

2015 - 2016

Cards - Credit card

Case - 46806

2015 - 2016

Payment systems - Cheque

Case - 47662

2015 - 2016

Lending - Overdraft

Case - 48587

2015 - 2016

Lending - Property lending

Case - 48348

2015 - 2016

Lending - Non-property lending

Case - 46175

2015 - 2016

Lending - Non-property lending

Case - 45607

2015 - 2016

Lending - Property lending

Case - 47777

2015 - 2016

Lending - Property lending

Case - 48269

2015 - 2016

Payment systems - In-branch transactions

Case - 46657

2015 - 2016

Cards - Credit card

Case - 45923

2015 - 2016

Lending - Property lending

Case - 44580

2015 - 2016

Insurance - Income protection insurance

Case - 45131

2015 - 2016

Lending - Property lending

Case - 47578

2015 - 2016

Payment systems - Cheque

Case - 43608

2015 - 2016

Lending - Property lending

Case - 41168

2015 - 2016

Lending - Property lending

Case - 47343

2015 - 2016

Payment systems - Cheque

Case - 47799

2015 - 2016

Bank accounts - Foreign currency account

Case - 45035

2015 - 2016

Other - Other

Case - 47626

2015 - 2016

Cards - Credit card