better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 7745

2004 - 2005

Payment systems - In-branch transactions

Case - 9026

2004 - 2005

Lending - Overdraft

Case - 8664

2004 - 2005

Lending - Guarantee

Case - 7111

2004 - 2005

Lending - Property lending

Case - 8799

2004 - 2005

Investment - Superannuation

Case - 8174

2004 - 2005

Lending - Non-property lending

Case - 8795

2004 - 2005

Investment - Managed fund

Case - 7884

2004 - 2005

Investment - Superannuation

Case - 8561

2004 - 2005

Cards - Credit card

Case - 8400

2004 - 2005

Cards - Debit card

Case - 8508

2004 - 2005

Cards - Debit card

Case - 8142

2004 - 2005

Cards - EFTPOS card

Case - 7916

2004 - 2005

Cards - Credit card

Case - 8057

2004 - 2005

Bank accounts - Transactional account

Case - 6718

2004 - 2005

Payment systems - In-branch transactions

Case - 8652

2004 - 2005

Investment - Managed fund

Case - 7947

2004 - 2005

Lending - Property lending

Case - 8670

2004 - 2005

Insurance - Life insurance

Case - 8490

2004 - 2005

Lending - Credit card lending

Case - 7253

2004 - 2005

Cards - Credit card